Return and Refund Policy
1. Exchange Eligibility
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Exchange is applicable only if the product you received is:
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Damaged during transit,
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Defective, or
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Different from what you ordered.
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To be eligible for an exchange, you must provide:
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A clear unboxing video of the package (from opening the parcel to showing the issue without any cuts).
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Request for exchange must be raised within 48 hours of delivery by contacting us at support@cutegifts.in.
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2. Non-Exchangeable Items
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Products that are customized/personalized as per your request (except if damaged/defective).
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Products without a valid unboxing video.
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Products reported after 48 hours of delivery.
3. Exchange Process
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Email us at support@cutegifts.in with your order ID, issue details, and the unboxing video.
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Our team will verify the request within 2-3 business days.
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If approved, we will arrange for an exchange of the same product or a replacement of equal value.
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Shipping costs for the exchange (if applicable) will be communicated during the process.
4. Refund Policy
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Since our products are custom-made, we do not provide refunds.
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Only exchanges are possible in cases mentioned above.
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If the replacement product is unavailable, we may issue a store credit/voucher instead of a refund.
5. Contact Us
For any exchange-related queries, reach out to us at:
📧 Email: cutegifts.in@gmail.com
📞 Phone: 9407665352
